8th September 2024
The one-year remedial logging period has ended. No new remedial issues can be reported or accepted.
We will continue to work through any issues already reported.
For any urgent issues (preventing the occupation of your apartment or having an impact on your health and safety) please call the following numbers for assistance:
Electrical:
Aotea Electric Auckland Ltd
Daytime & After hours - 09 415 2074
Plumbing hot and cold water supply and reticulation:
Collins Plumbing and Drainage Ltd
Daytime & After Hours - 0800 888 007
Common areas outside your unit including hallways, residents lounge and guest suite:
Aalto Building Manager
Noriko Tamrakar - 09 377 8483
aalto@buildingmanagers.co.nz
For all other issues, please submit a request so that we can log the problem and get it fixed.
If you have more than one item that needs attending to, you will need to log these separately, so that we can keep track of each item individually. Please provide as much information as you can.
Remember a picture tells 1000 words and may help us to identify causes and possible solutions without disturbing you until we arrange the correct trade for the solution.
With the exception of urgent issues that require immediate attention, please note that our remedials programme commences 90 days after settlement, once the initial notification period ends. The reason for this? We’ve found over the years that a systematic approach is more efficient, effective and far less disruptive. We would appreciate it if you can bear with us and understand that we will not able to deal with cosmetic items prior to settlement.
Many thanks!